Privacy Policy
Last updated: April 12, 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, update your profile, book a session, or communicate with us. This includes:
- Name, email address, and phone number;
- Profile information including fitness goals and preferences;
- Payment information (processed securely by our third-party processors);
- Messages and communications within the platform.
2. How We Use Your Information
We use the information we collect to:
- Facilitate bookings and communication between Users and Trainers;
- Personalize your experience with AI-powered trainer recommendations;
- Send transaction notifications and administrative messages;
- Improve and optimize our platform services;
- Comply with legal obligations.
3. Information Sharing
We share your information only in the following circumstances:
- With Trainers or Users to facilitate bookings you have initiated;
- With third-party service providers who perform services for us (e.g., payment processing, email delivery);
- To comply with a legal request or prevent harm;
- With your explicit consent.
4. Data Security
We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access. However, no internet transmission is ever 100% secure or error-free.
5. Your Choices
You may update or correct your account information at any time by logging into your account settings. You may also request deletion of your account and personal information by contacting our support team.
6. Changes to this Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, providing additional notice.
Contact Us
If you have any questions or concerns regarding your privacy at GymovaFlow, please reach out.
Contact Data Protection Officer